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I don't understand these Tiers for the ticketing. What's up?

VIP tickets have access to VIP seating at the Paradise Pool and The Joint. Only VIP ticket holders will receive access to these seating areas. VIPs are free to sit or stand in GA areas as well.

All other 3 Day GA tickets provide the same access to the different venues, the ONLY difference is Tier 3 tickets do not include access to the Pre-Party at the Paradise Pool on Thursday. Tier 3 tickets still provide access to the Paradise Pool stage all other days of the festival, just not on Thursday for the Pre-Party at the Paradise Pool.


What is the age limit to enter the event?

You must be 6+ years of age.


Is there re-entry?

Yes, there is re-entry to all venues.


I need a hotel room.

If you want to live inside the music festival, the Hard Rock is your only bet. Use the code psych17 at the time of booking to receive a special rate when reserving your room. You MUST use this special code at the time of booking, NOT when you arrive at the hotel.


Does the name on the ticket need to match my ID when I pick up my ticket?

If the ticket scans as valid, you will receive a wristband to the festival. We will not be matching the name on the ticket to your ID. So be careful who you send your ticket to. Tickets will only scan once and a wristband will be given at that time only.


What is the refund policy?

All sales are final, there are NO refunds. The lineup is subject to change without notice.


Are backpacks allowed into the venues? What can I bring or not bring inside?

Backpacks are not allowed inside the venues. For venue specific policies, please contact the Hard Rock directly at 702.693.5222.


When will I receive my wristband?

All wristbands will be available for pick up at “The Joint” Box Office at the Hard Rock from 10 AM to 10 PM starting on Thursday, August 17th and every day of the festival.