Festival FAQ

Gambling is in our blood but we can't roll the dice on this one – Psycho Swim and Psycho Las Vegas have been rescheduled to August 2021.

What are the new dates for Psycho Las Vegas?

Psycho Las Vegas has been rescheduled to August 20th - 22nd, 2021. Psycho Swim has been rescheduled to August 19th, 2021. If you already purchased a pass for either event and want to attend in 2021, there is nothing you need to do – your passes will automatically be valid for the new dates.

Which artists dropped from the lineup?

80 of the 83 bands originally booked on the lineup are returning in 2021. The bands who are not joining us next year are Ty Segall, Black Rebel Motorcycle Club, and Crowbar.

I can't make the new dates, can I get a refund?

Refunds are available for all ticket types and tiers.  Refunds will be made available June 22nd to July 22nd 2020. After this window, refunds will no longer be available. Information on how to request a refund will be sent on June 22nd to the person who purchased the passes via email from AXS. Follow the instructions in the email and click the button at the bottom of the email to go to your AXS account to process the refund.

If you have questions or did not receive the email, please contact mgmriarenaticketing@mgmresorts.com.

Payment Plan Purchasers Only:

In your email there is a link to request a refund. Click this link and fill out the short form to officially put in your refund request.

Will more High Roller VIP tickets become available?

Please email us at info@psychoent.com with the subject line "HIGH ROLLER UPGRADE". We'll add you to the waitlist automatically and reach out to you via email after the refund window.

What about my hotel room booking through the Fan Block?

If you reserved a room using the Fan Block for Psycho Las Vegas, you should have been refunded automatically. If you did not receive your refund or if you have questions please call the hotel department at 855.788.6775.

Psycho attendees have access to an exclusive room block for 2021 at this link: Psycho Las Vegas Fan Room Block.

When and where is Psycho Las Vegas 2021?

The festival takes place August 20 - 22, 2021 at Mandalay Bay Resort and Casino in Las Vegas.

Where is Mandalay Bay Resort and Casino?

Mandalay Bay is located on the South End of the Las Vegas Strip about 2 miles from McCarran International Airport. The address is 3950 S Las Vegas Blvd. Las Vegas, NV 89119.

What’s the best way to get to Mandalay Bay?

Cheap flights to McCarran International Airport can be found using any travel website. Flights are cheapest if arriving before Friday and departing on Monday or later.

For those driving, parking is available at Mandalay Bay for registered guests and visitors. For more information on parking, visit the link here.

I don’t get it; how does the festival take place at a resort?

Mandalay Bay is home to world-class entertainment complexes that we takeover for the weekend. The property becomes our festival grounds during Psycho.

Is the festival inside or outside?

Three of the four stages are inside on the property and are fully air-conditioned. The Beach Stage is the only outdoor stage and doesn’t open until the evening. The walking path depicted on the map is indoors and connects all of the stages, restaurants, and hotel towers in the luxurious confines of the Mandalay Bay Resort and Casino.

The four stages are the Mandalay Bay Events Center, Mandalay Bay Beach, House of Blues, and Rhythm & Riffs Lounge. Your festival wristband permits access to all of these stages during the festival.

For a complete property map, visit the link here.

Arrive early for special House of Blues sets or if you want to be on the floor at the Events Center.

We're expecting record attendance numbers at Psycho Las Vegas. While your wristband provides access to all of the venues, we still have to adhere to the venue's legal capacity. We suggest arriving early for sets at the House of Blues and for any set that you want to be on the floor for at the Events Center.

What about restrooms?

There are too many to list. Each venue has its own dedicated restrooms including multiple restrooms around property. Psycho is a porta-potty free festival.

Are the venues ADA compliant?

Yes, all stages and venues of Psycho Las Vegas are ADA compliant. For more information on accessing the venues, please call 877.632.7700.

Are wheelchairs and scooters available for rent?

Wheelchairs and scooters are available at all MGM Resorts hotels for a fee. To guarantee a wheelchair or scooter, please contact our Bell Desk at 702.322.8199.

What is the age limit to enter the festival?

You must be 6+ years of age. Every attendee must have a wristband for entry.

Is there re-entry to the venues during the festival?

Yes, there is re-entry to all venues. The resort is your playground and you can go in and out as you please.

Are backpacks allowed into the venues? What can I bring or not bring inside?

Backpacks are prohibited from entry, with the only exception being made for medical purposes. For a full list of prohibited items visit the link here.

Is this the same for all of the venues and stages at the festival?

Yes, all stages and venues of the festival will have the same list of prohibited items and will generally follow the same protocol.

Where is the festival and artist merch located?

The Psycho Showroom is located downstairs from the Events Center Box Office. When you arrive at the Box Office, you will see signage directing you to the Showroom.

A limited amount of festival and artist merch will also be available at the Events Center.

When will I receive my wristband?

You will pick up your wristband from the Events Center Box Office at Mandalay Bay. It’s very important that you go to the Events Center Box Office, there are multiple box offices on property, but only the Events Center will be exchanging tickets for wristbands.

Box Office Hours:

Wednesday, August 18th from 12:00pm - 6:00pm

Thursday, August 19th - Sunday, August 22nd from 10:00am - 10:00pm 

What do I need in order to claim my wristband?

Bring your digital ticket from AXS to the Box Office with the barcode visible for scanning. You can pick up wristbands for friends if you purchased more than one wristband or have their ticket/barcode available. If your ticket doesn't scan, you won't get a wristband.

Wristbands must be worn at all times and will be treated as cash. If they are broken, lost, stolen or removed, they cannot be replaced and a new ticket must be purchased. No exceptions. Anyone in possession of a tampered wristband will be removed from the property and banned from the festival. Security reserves the right to check your wristband every time you enter a venue and a no tolerance policy will be strictly enforced for tampered wristbands. Please make sure your wristband is on tightly to avoid any issues.

How and when do I receive my digital ticket?

You will receive an email from AXS with instructions on how to access your tickets on your mobile device. If the idea of a digital ticket is something you just can’t live with or you don't have a smartphone, you can request a hard ticket for pick up at will call at the Events Center Box Office by emailing your request here: MBECTicketing@mandalaybay.com

How does this digital ticket from AXS work?

Mobile ID is Mandalay Bay's digital ticketing technology which provides you the flexibility and convenience of safely and securely managing your tickets online or in the AXS mobile app. If you don't have a smartphone please email  MBECTicketing@mandalaybay.com for more options to receive your ticket.

For more information on AXS Mobile ID/Flash Mobile Delivery, visit the link here.

I’m on the guestlist, where do I go?

Guestlist check-in is located at the Events Center Bar & Lounge located next to the Box Office as you walk towards the Events Center. You’ll need a valid ID with your full name to claim your pass. You can not pick up credentials or wristbands for anyone but yourself. The guestlist check-in follows the same hours as the Box Office.

Is there food and drink available in the venues?

Food, alcoholic, and nonalcoholic beverages are available for purchase at the venues. Mandalay Bay is home to over 40 restaurants, lounges and bars for you to enjoy on property. Free filtered water is available at water fountains at the venues or by request at the bar.

Where can I find the set times?

Set times are not available yet and will be released closer to the festival dates. We know people are making their arrangements to arrive in Las Vegas now, so what we can tell you is that bands start playing as early as 12pm each day, including Thursday at Psycho Swim. Hopefully that helps with your travel plans.

I'm a High Roller, what do I do?

Instructions for High Rollers will be sent via email closer to the festival dates. This year High Rollers will also have a dedicated Psycho Concierge available to them via email and at the festival. More details on how to use this service will be available in the coming months. 

PURCHASING TICKETS

Where do I purchase tickets?

Tickets are available online at: https://www.vivapsycho.com/

Will tickets be available at the door?

Advance tickets may be purchased at any MGM Resorts Ticket Office, Mandalay Bay Concierge, or at the Events Center Box Office. Any remaining tickets will be available at the Events Center Box Office on the day of the event.

Box Office Hours:

Wednesday, August 18th from 12:00pm - 6:00pm

Thursday, August 19th - Sunday, August 22nd from 10:00am - 10:00pm

Are payment plans available?

Payment plans are currently no longer available. For more information on the payment plan please visit this link: Psycho Las Vegas Payment Plan.

I have a problem with my ticket and order. Who should I contact?

Contact AXS at guestservices@AXS.com or 1.888.929.7849 (9 AXS TIX)

PSYCHO SWIM

What is PSYCHO SWIM all about on August 19th?

PSYCHO SWIM is an all-day pre-party on Thursday, August 19th at DAYLIGHT Beach Club that requires a separate ticket from the festival pass. Capacity is limited to only 1800 Psychos. DAYLIGHT is a separate venue from Mandalay Bay, but is located on the property.

Where do I purchase tickets?

Tickets are available online at: https://www.vivapsycho.com/

Will tickets be available at the door?

This event will sell-out, so we highly suggest buying your tickets now.

I purchased a ticket, now how do I get in on Thursday?

Your digital ticket will need to be exchanged for a PSYCHO SWIM wristband at the Events Center Box Office at Mandalay Bay.

Box Office Hours:

Wednesday, August 18th from 12:00pm - 6:00pm

Thursday, August 19th from 10:00am - 11:00pm

I’m on the guestlist, where do I go?

Guestlist check-in is located to the right of the Events Center Box Office. You’ll need a valid ID with your full name to claim your pass. You can not pick up credentials or wristbands for anyone but yourself. The guestlist follows the same hours as the Box Office.

Is there food and drink available in the venue?

Food, alcoholic, and nonalcoholic beverages are available for purchase at DAYLIGHT. The kitchen stops serving food at 6pm.

What is the dress code at Daylight Beach Club?

We have a special dress code for PSYCHO SWIM that will permit hard-sole shoes, torn clothing, and basically anything you want to wear within reason. Chains must be connected to a wallet.

What items are prohibited from bringing into Daylight Beach Club?

The following items are not allowed into the venue: backpacks, large purses or other large bags, illegal drugs (including marijuana), vaporizers, e-cigs, weapons, sharp objects, over-the-counter medications, vitamins, eye drops, contact lens solution cleaner, liquid hand sanitizer, tissues, wet naps, baby wipes, food, beverages and/or containers, toys, props, inflatables, video cameras and SLR cameras, Go Pros, Smart Glasses. This is not an exhaustive list. Management reserves all rights to refuse entry in its sole discretion.

Can I purchase a cabana or daybed at Psycho Swim?

The private cabanas are reserved for our High Roller VIP pass holders. A limited amount of daybeds and seating is available around the pool on a first come, first serve basis.

ACCOMMODATIONS & PROPERTY

Where should I stay and how do I get a discount?

Psycho attendees have access to an exclusive room block at this link: Psycho Las Vegas Fan Room Block. This block is good for discounted rates at Mandalay Bay, Delano, Luxor, Excalibur, New York New York, MGM, and the Park MGM. The discount is 15% off the prevailing rate, based on availability.

Is there transportation between the hotels?

A complimentary tram transports guests between Mandalay Bay, Luxor and Excalibur, Sunday – Wednesday, 9am – 12:30am; Thursday – Saturday, 9am – 2:30am.

What amenities are provided in the rooms at Mandalay Bay?

Shampoo, conditioner, toothpaste, lotion, soap, Q-tips, cotton balls and an iron and ironing board, make-up mirror and hair dryer.

I have a problem with my hotel room and confirmation. Who should I contact?

Contact the Reservation Center at 855.788.6775

What if I left something in my room after the festival?

You may submit an online claim form here.

Does the hotel accept pets?

Mandalay’s sister property, Delano Las Vegas, has a selection of Dog Friendly Rooms. Please contact the hotel for more information.

What amenities are available on property?

A casino with more than 135,000 square feet of gaming including:

  • Race & Sports Book
  • Poker Room
  • Blackjack, Craps, Roulette, Baccarat, Pai Gow Poker, Ultimate Texas Hold’em, Seven Card Stud, Let it Ride, Three Card Poker, slot machines and video poker

Set amidst lush tropical landscaping, Mandalay Bay Beach offers hotel guests a wave pool, four swimming pools, a lazy river and real sand.

Three spas: Spa Mandalay, BATHHOUSE Spa and The Spa at Four Seasons feature a wide array of culturally inspired world treatments and services

Three wedding chapels, capable of accommodating 50 to 100 guests, feature a sophisticated, contemporary design  

Dining

  •   Aureole – Modern tasting table experience by Chef Charlie Palmer; Dinner.
  •   Bayside Buffet – Live action stations and dishes from around the world; breakfast, lunch, dinner and brunch.
  •   Beach Bar & Grill – Located just steps from the world-famous Mandalay Bay Beach, Beach  Bar & Grill combines casual sophistication with a friendly island vibe.
  •   Border Grill – Vibrant and modern Mexican cuisine by chefs Mary Sue Milliken and Susan Feniger; lunch, dinner and brunch.
  •   BBQ Mexicana – A fast casual eatery offering contemporary Mexican BBQ from chefs Mary Sue Milliken and Susan Feniger; available for lunch on weekdays
  •   Citizens Kitchen & Bar – A casual 24-hour American bistro offering breakfast, lunch and dinner.
  •   Charlie Palmer Steak (within Four Seasons) – Charlie Palmer’s version of a modern steakhouse with a menu based on fresh seasonal ingredients; dinner.
  •   Fleur by Hubert Keller – Gourmet small plates inspired by cuisine from around the world; lunch, dinner and brunch.
  •   House of Blues Foundation Room – Fine dining, lounge and nightclub experience located on the top floor of Mandalay Bay; Dinner.
  •   House of Blues Restaurant & Bar – Southern-inspired regional cuisine; breakfast, lunch, dinner and Gospel Brunch.
  •   KUMI Japanese Restaurant + Bar – Japanese fare with a Korean-American twist created by Chef Akira Back; dinner.   
  •   Libertine Social – Next-generation gastropub by James Beard Award-winning chef Shawn McClain; lunch via to-go counter and dinner.
  •   Lupo by Wolfgang Puck – Italian bistro by famed chef Wolfgang Puck; dinner.
  •   The Noodle Shop – A traditional Cantonese noodle kitchen adjacent to Seabreeze Cafe; lunch and dinner.
  •   Seabreeze Café – Upscale resort café offering wide range of cuisine; breakfast and lunch.
  •   Sports Book Grill – Pub-style food located inside the Race & Sports Book; lunch and dinner.
  •    Starbucks Coffee – Gourmet coffee, teas, pastries, candies and chocolates; two locations: one near Mandalay Bay Events Center; and a second at the casino entrance to the shoppes at Mandalay Place.
  •   STRIPSTEAK a Michael Mina Restaurant – Chef Michael Mina’s first steakhouse concept offering corn-fed, all-natural meat, line-caught seafood and fresh, seasonal produce; dinner.
  •   Veranda (Four Seasons) – The recently restyled restaurant is light, airy and reminiscent of an Italian trattoria featuring handmade pastas and fresh, seasonal favorites; breakfast, lunch, dinner and afternoon tea. 

Food Court

  •       Bonanno’s Pizza, Johnny Rockets, Nathan’s Famous Hot Dogs, Pan Asian, Subway

Dining within The Shoppes at Mandalay Place

  •       Burger Bar – The ultimate burger experience by Chef Hubert Keller; Lunch and dinner. Includes a Vegan menu.
  •       Hussong’s Cantina – The first U.S. outpost for this Mexican landmark offers authentic Baja cuisine, Margaritas and more; Lunch and dinner. Includes a Vegan menu.
  •       Rí Rá – An authentic Irish pub experience; Lunch and dinner. Includes a Vegan menu.
  •       Slice of Vegas Pizza – Casual American-Italian fare offering by-the-slice pizza, fresh pasta and salads. Includes a Vegan menu.
  •       Yogurt In – A crepe and do-it-yourself soft serve frozen yogurt shop offering 16 rotating yogurt flavors and a variety of dry and cold toppings.

Additional Lounges and Bars (Ages 21 and older)

  •   Hazel Coffee | Cocktails – With a wide variety of signature cocktails and specialty coffees, the lounge is a unique social hub that welcomes guests with delicious libations, sweet and savory breakfast and lunch offerings and live performances featuring local entertainers.
  •   House of Blues Foundation Room – Nightlife high atop Mandalay Bay overlooking the Las Vegas Strip; Information and reservations 702.632.7631; dress code strictly enforced

And many more restaurants, bars, & lounges around property and at the Delano.

If we didn't answer your question here, that doesn't mean we don't have the answer. Reach out to us at info@psychoent.com. We'll get back to you as soon as possible.